Approval of the General Sales Terms and Conditions
When an order is sent, a sales contract is meant to have been stipulated and the Customer making the order, certifies to have read all indications presented to him and to have entirely approved the general sales as well as the payment terms and conditions hereunder defined.
- If the Customer is an individual, whose purpose of purchasing the good is not linked to the own professional activity, once the online purchasing procedure is finished, he shall print or save a file copy and keep the present general sale terms and conditions as provided for by the articles 3 & 4, Legislative Decree no. 185/1999 regarding remote sales.
- The Customer can visualize and buy all products as described in the Webpage "www.claudiocalestani.it", and the following shall be considered.
- The image of the product cannot perfectly represent its features, but it can differ as far as the visualized colour, size and accessories are concerned.
- The Customer has no right to any compensation or indemnity for damages, as well as no contractual or extra-contractual compensation for any damages occurred to persons and/or properties, due to lack of full or partial approval of an order.
Purchase Procedure
- The receipt of the order is confirmed by an automatic email sent to the email address of the Customer, containing all details of the order made, the order number, its date, the products or services purchased, the global amount due, the shipping charges, the shipping agent's name, shipping address and the buyer's data.
The Customer shall check the correctness of these data and communicate the presence of mistakes, if any.
- The email sent to confirm the order receipt is always sent and it is subject to the subsequent order approval. In case the order is not approved, the Customer shall be immediately informed about it.
- There is a regular invoice for the sold products. The invoice is sent per email as per art. 14, Italian D.P.R. 445/2000 and Legislative Decree no. 52/2004.
The data necessary and used to issue and send the invoice will be those indicated by the Customer on the order. The Customer is responsible for the prompt updating of these data by entering the personal area of the Webpage.
Invoices cannot be changed or modified, once they have been issued.
Payment Procedure
- We accept any payment made by Paypal and Credit Cards.
- When a payment already made is followed by an order cancellation, we will ask for the Customer's data in order to make the reimbursement, otherwise, if the Customer prefers other ways to receive the reimbursement, he shall inform us by registered letter attaching copy of an own ID document still in force.
Termination Right
- As per art. 5, Legislative Decree no. 185/1999, the individual who purchases goods for purposes which differ from the own professional activity (outside VAT regulation), has the right to terminate the contract for any reason, and he is not obliged to give any explanations or to pay any penalties.
- To terminate a contract, the individual has10 (ten) working days time from the arrival and receipt of the goods, and it shall be communicated by registered letter with advice of receipt to:
CLAUDIO CALESTANI
Corso Venezia, 5
I-20121 MILAN (MI) - ITALY
As soon as the will to terminate the contract is notified, we shall communicate the Customer the procedure to return the goods, which shall be delivered to us within 10 days from the authorization.
- In any case, the right to terminate a contract is subject to the following conditions:
- The termination right applies to the entire product and its accessories, therefore it is not possible to terminate it just for one part of the purchased product.
- The purchased product shall be entire and well preserved as well as its original packaging, any accessories and the attached documentation.
- When the product arrives and is stocked, it will be examined in order to check the presence of any damage or similar not due to its transportation.
- The Customer is responsible for the shipment of the product until it is delivered in our premises.
- The Customer will be debited with shipment charges.
- If the product is damaged during its transportation, we shall notify it to the Customer within 5 days from its arrival, in order to let him the possibility to lodge a complaint against the shipping agent. In this case, is it cancelled the will to terminate the contract and the product shall be returned to the Customer.
- In any case, we are not responsible for any damage, robbery, loss, mishandling of goods which are returned to us by non-insured shipments.
- h. The right to terminate a contract decays when the original external or internal packaging is missing or damaged, or when any parts, accessories, manuals of the product are missing or damaged, or when the product has been damaged due to reasons not linked to its transportation.
In this case, the product shall be returned to the purchaser who will be debited with the relevant shipment charges.
- i. Once the necessary information to ascertain the integrity of the product and all its parts, included the packaging, have been collected, and once the integrity of the product has been confirmed, the amount paid by the Customer to purchase the product shall be returned to him within 15 days from the delivery of the product, which is the subject-matter of the right to terminate the contract.
The Customer shall notify us the own bank details (ABI, CAB and CIN codes, bank account number), which we shall use for the reimbursement.
Complaints
- Any complaint shall be sent to: calestani@claudiocalestani.it.
Informative Report as per art. 13, Legislative Decree no. 196/2003
According to the Legislative Decree no. 196/2003, which regards the individuals' and other subjects' privacy linked to the processing and treatment of their personal data, our activity shall respect the principles of correctness, lawfulness and transparency which guarantee the confidentiality and the rights of the subscriber.
The following information are supplied as per art. 13 of Legislative Decree no. 196/2003.
The treatment that we would like to implement:
- Has the purpose of stipulating, managing and executing the contracts regarding the supply of the requested goods;
- Regards the organization, the management and execution of the supply, even through the communication of the data to third parties, as suppliers of ours;
- Is aimed at respecting the law obligations or other duties requested by the competent authorities;
- The data processing and treatment shall occur both by hand and by computerized system;
- If not strictly necessary for the correct performance of the supply, the data shall not be communicated to other subjects, unless their consent has been expressly requested to them.
The communication of the data is essential for the performance of the supply.
The owner of the personal data processing is:
CLAUDIO CALESTANI
Corso Venezia, 5
I-20121 MILAN (MI) - ITALY
to whom the parties shall apply for the enforcement of their own rights, as per art. 7, Legislative Decree no. 196/2003, hereinafter entirely reported as Art. 7 -
Right to have access to personal data and other rights
- The interested party has the right to get the confirmation of the existence or non-existence of personal data referred to him, even if not registered yet, and their communication in a clear and readable form.
- The interested party has the right to receive information about:
- The origin of the personal data;
- The treatment purposes and procedures;
- The logic applied in case of treatment performed by electronic instruments;
- The indentification data of the owner, the responsible persons and the agent appointed as per art. 5, par. 2;
- The subjects or categories of subjects, to whom the personal data may be notified or who may know the same as appointed agents within the country territory, or as responsible persons or persons in charge.
- The interested party has the right to obtain and receive:
- The updating, the correction or, if necessary, the integration of the own data;
- The cancellation, the conversion into anonymous form or the blocking of the treated data due to any violation of the law, included those data which do not need any registration linked to the purposes for which the data have been collected or subsequently treated;
- The statement that the operations as per the letters a) and b) above have been notified, also concerning their content, to those persons whom the data have been communicated or diffused to, except for the case in which this fulfilment becomes impossible or foresees the use of means which is clearly not proportioned to the guarded right.
- The interested party has the right to fully or partially refuse:
- The treatment of the own personal data for lawful reasons, even if relevant to the purpose of their collection;
- The treatment of the own personal data aimed at mailing promotional material, or performing direct sales, marketing research or commercial communications.
The following conditions are applicable in Italy and are ruled by the Italian law
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